Call us: 604-542-2412 for appointment or information
Anita Thandi, MA, RCC and Anil Baines MA, RCC

FAQ

How do I know if I need counselling?

Often people attempt to work through issues on their own or by talking to their friends and family. At times though it becomes clear that we are feeling stuck and would benefit from objective support and guidance from a professional, trained therapist. If you are feeling overwhelmed, stuck, confused or unable to make a decision it is likely time to call a counsellor.

Is counselling confidential?

Yes. We maintain the strictest confidentiality with our clients as this is a cornerstone to establishing a safe and trusting relationship. There are 3 exceptions, and these include if a client indicates they are going to harm themselves or someone else, a child protection concern arises or the file is subpoenaed to court. This policy is explained in detail in the initial session.

How many sessions will I need?

There are no set number of sessions as each person’s needs and issues are unique. Therapy may range from one session up to several years. At times clients may come in for several sessions to deal with a particular issue and then come back to therapy to follow-up a year or two later. The length of therapy will be determined collaboratively with the client.

How long is a counselling session?

Counselling sessions at South Point range from 50 mins to 75 mins depending on the length of session you booked with your counsellor.

Does one need a referral to counselling?

Most clients self-refer to counselling. Often clients are referred by other friends or family members who have used the service before. Clients may also be referred by other health professionals, Family Doctors or Employment Assistance Programs.               .

Is counselling covered by MSP or Extended Health Plans?

Counselling in British Columbia is not covered under the Medical Services Plan. More and more clients have coverage through their workplace. Our therapists are registered with a number of workplace EAP`s including Compsych, BCI, and ESI. If a client has a workplace extended health plan that covers RCC services they are able to pay for a session and then get reimbursed by the plan. It is the responsibility of the client to check with the Human Resources department of their employer to see if they have this coverage. The receipt provided by your therapist at the end of session is generally sufficient for reimbursement.

How do I pay for my sessions?

At this time we accept cash, cheque or etransfers.

What type of counselling sessions are available?

In person, virtual or telephone sessions are available.

How can I make an appointment?

To make an appointment you can email one of the counsellors from the link provided on this page or by calling 604-542-2412 and speaking with one of our counsellors. If you leave an inquiry in the general voicemail we will contact you within a 24 hour period (via email) to answer any further questions you may have.

Is there a cancellation policy?

We require 24 hours’ notice for a cancellation or a FULL fee (depending on the length of the session) will be applicable.