How do I know if I need counselling?
Often people attempt to work through issues on their own or by talking to their friends and family. At times though it is clear that we are feeling stuck and would benefit from an objective opinion from a professional, trained therapist. If you are feeling overwhelmed, stuck, confused or unable to make a decision it is likely time to call a counsellor.
How do I know which counsellor to see?
Counselling is a very personal endeavour and one in which you want to feel comfortable talking to your therapist. Often when making a first appointment a caller should feel free to ask questions and describe what you are looking for. The counsellor and you can make a decision whether you will be a good fit. The counsellors at SPCG are all Registered Clinical Counsellors (RCC`s) following the guidelines of the British Columbia Association of Clinical Counsellors.
Is counselling confidential?
Yes. We maintain the strictest confidentiality with our clients as this is a cornerstone to establishing a safe and trusting relationship. There are 3 exceptions and these include if a client indicates they are going to harm themselves or someone else, a child protection concern arises or the file is subpoenaed to court. This policy is explained in detail in the initial session.
How many sessions will I need?
There is no set number of sessions as each person’s needs and issues are unique. Therapy may range from one session upto several years. At times clients may come in for a number of sessions to deal with a particular issue and then come back to therapy to follow-up a year or two later. The length of therapy will be determined collaboratively with the client.
How long is a counselling session?
Counselling sessions at South Point range from 50 mins to 75 mins depending on the length of session you set up with your counsellor.
Does one need a referral to counselling?
Most clients self-refer to counselling. Often clients are referred by other friends or family members who have used the service before. Clients may also be referred by other health professionals, Family Doctors or Employment Assistance Programs. .
Is counselling covered by MSP or Extended Health Plans?
Counselling in British Columbia is not covered under the Medical Services Plan. More and more clients have coverage through their workplace. Our therapists are registered with a number of workplace EAP`s including: Homewood Human Solutions, Compsych, Aspiria, Arete, ESI, EAP, and FSEAP. Often clients have coverage with other extended health plans that cover RCC’s and are able to see a therapist and then get reimbursed by the plan. It is the responsibility of the client to check with the Human Resources department of their employer to see if they have this coverage. The receipt provided by your therapist at the end of session is generally sufficient for reimbursement.
How do I pay for my sessions?
At this time we accept cash, cheque or etransfers.
Do you offer telephone counselling?
While most people prefer face to face counselling in the office, we offer telephone sessions when indicated. Telephone sessions are sometimes used when the client cannot reach the office due to distance, illness or other barriers.
How can I make an appointment?
To make an appointment you can email one of the counsellors from the link provided on this page or by calling 604-542-2412 and speaking with one of our counsellors. If you leave an inquiry in the general voicemail we will contact you within a 24 hour period to answer any further questions you may have.
Is there a cancellation policy?
We require 24 hours’ notice for a cancellation or a FULL fee (depending on the length of the session) may be applicable.